Terms & Conditions

1. Agreement to Terms

These Terms & Conditions (“Terms”) govern your use of the 10UP Solutions website at [www.1upsolutions.com] and the digital marketing services we provide. By accessing our website or engaging our services, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, please do not use our website or services. These Terms apply to all visitors and clients across the tier 1, tier 2 & GCC countries.

2. Our Services

10UP Solutions provides digital marketing services including Local SEO, Google Ads management, Meta Ads management, website development, custom web development, and mobile app development.

The specific scope, deliverables, and timelines for your engagement will be set out in a separate proposal or service agreement. In the event of any conflict between these Terms and a signed service agreement, the service agreement will prevail.

3. Quotes & Payment

• All quotes are valid for [30] days unless otherwise stated.
• Retainer services are billed monthly in advance. Project work is billed as set out in your proposal, typically with a deposit before work begins.
• For paid advertising, management fees are separate from advertising spend, which is paid directly to the relevant platform (e.g. Google, Meta).
• Invoices are payable within 14 days. We reserve the right to pause services on overdue accounts.
• All fees are exclusive of applicable taxes unless stated otherwise.

4. Client Responsibilities

To deliver our services effectively, you agree to:

• Provide timely access to accounts, assets, and information we reasonably require.
• Review and provide feedback on deliverables within agreed timeframes.
• Ensure any materials you supply do not infringe third-party rights.
• Comply with the policies of relevant advertising and hosting platforms.

Delays in providing required materials or approvals may affect timelines and results.

5. Intellectual Property

Upon full payment, you own the final deliverables we create specifically for you, including website code, designs, and applications, as set out in your agreement. You retain ownership of all materials, trademarks, and content you provide to us.

We retain ownership of our pre-existing tools, processes, methodologies, and any general know-how. We may showcase non-confidential work in our portfolio unless otherwise agreed in writing.

6. Confidentiality

Both parties agree to keep confidential any non-public information shared during the engagement and to use it only for the purpose of delivering or receiving the services. This obligation survives the termination of our engagement.

7. No Guarantee of Results

Digital marketing involves factors outside our control, including search engine and platform algorithms, competitor activity, and market conditions. While we apply best practices and our full expertise, we do not guarantee specific rankings, traffic, leads, or revenue. Any figures, case studies, or examples are illustrative and not a promise of comparable results.

8. Third-Party Platforms

Our services often rely on third-party platforms such as Google, Meta, and hosting providers. We are not responsible for changes to these platforms’ policies, pricing, or availability, or for any account suspensions or actions taken by them. Your use of these platforms is subject to their own terms.

9. Limitation of Liability

To the fullest extent permitted by law, 1UP Solutions shall not be liable for any indirect, incidental, or consequential damages, including lost profits or revenue, arising from your use of our services. Our total liability for any claim shall not exceed the fees paid by you for the services giving rise to the claim in the [3] months preceding it.

Nothing in these Terms excludes liability that cannot be excluded under applicable law.

10. Termination

Retainer services may be cancelled by either party with [30] days’ written notice after any initial onboarding period. We may suspend or terminate services immediately for non-payment or material breach of these Terms. Upon termination, you remain liable for fees for work completed up to the termination date.

11. Governing Law

These Terms are governed by the laws of [your jurisdiction — e.g. the State/Province/Country in which 10UP Solutions operates], without regard to conflict-of-law principles. Any disputes shall be subject to the exclusive jurisdiction of the courts of that jurisdiction.

12. Changes to These Terms

We may update these Terms from time to time. Changes will be posted on this page with an updated “Last updated” date. Your continued use of our website or services after changes constitutes acceptance of the revised Terms.

12. Contact Us

If you have any questions about these Terms & Conditions, please contact us:

• Email: info@10upsolutions.com
• Phone: +92316 1155770

You can also reach us via our contact page.