Frequently asked questions

Everything you need to know

Answers to the questions we hear most often. Can’t find what you’re looking for? Our team is always happy to help.

General

Services

Pricing & Contracts

Results & Reporting

Getting Started

General

The basics about 10UP Solutions and who we help.

We’re a premium digital marketing agency helping local and service businesses grow across tier 1, tier 2 & GCC countries. Learn more about our story, values, and team.

We work with businesses across Tier 1, Tier 2 & GCC countries with market-specific expertise for each region’s search behaviour, platforms, and competition.

We work across many sectors including law firms, healthcare, dental, home services, real estate, restaurants, e-commerce, and more. See our industries page for the full list.

We focus on real results over vanity metrics, work without lock-in contracts, assign dedicated specialists rather than juniors, and report transparently. Our 100% client retention rate reflects that approach. See how we work for more.

Services

What we offer and how our services work.

We offer six core services: Local SEO, Google Ads Management, Meta Ads Management, Website Development, Custom Web Development, and Mobile App Development — individually or combined.

Yes, and most clients do. We build custom packages combining services like SEO, ads, and web development, often at better value than buying them separately. Check our pricing page for details.

Website Development builds marketing sites on platforms like WordPress. Custom Web Development builds bespoke applications — portals, booking systems, and platforms — coded to your exact requirements.

Yes. Our mobile app development covers both platforms, native and cross-platform. We recommend the right approach based on your goals and budget.

Pricing & Contracts

How our pricing and agreements work.

Our services start from $500, with retainer services priced monthly and project work quoted per project. Every engagement is custom-quoted to your goals. See our pricing page for full details and package tiers.

No. Our retainer services are month-to-month after onboarding. We earn your business by delivering results, which is why 100% of our clients choose to stay with us.

For paid advertising, the management fee covers our strategy, build, optimisation, and reporting. Your ad spend is paid directly to Google or Meta and is always separate and transparent.

Onboarding requirements vary by service and scope. Any one-time setup costs are always disclosed upfront in your custom quote, with no hidden fees, so you know the full investment before you commit.

Results & Reporting

How we measure success and keep you informed.

It depends on the service. Paid ads can drive leads within days of launch, while SEO typically builds over 3–6 months. We set clear expectations upfront and report on progress throughout. See our case studies for real timelines.

We provide clear, regular reports tied to real business outcomes — leads, calls, bookings, and revenue — never vanity metrics. You always have full visibility into what we’re doing and what it’s achieving.

Yes, always. You retain full ownership of your ad accounts, website, code, and all data and assets we work on. You’re never locked in or dependent on us to access what’s yours.

Absolutely. Browse our portfolio and case studies for real numbers, or read what clients say on our testimonials page.

Getting Started

How to begin working with us.

The easiest way is to book a free strategy session. We’ll audit your marketing, identify opportunities, and recommend a plan — with no obligation.

Yes, completely free with no obligation. It’s a genuine strategy session where we audit your marketing and give you specific recommendations, whether or not you decide to work with us.

We respond within one business day to arrange your consultation. From there, we audit, strategise, and — if it’s a fit — propose a tailored plan. You can contact us here anytime.

Not at all. Reaching out and booking a consultation is completely free with no obligation. We’re happy to give honest advice whether or not you decide to work with us.

Still have questions?

Can’t find the answer you’re looking for? Our team is always happy to help — reach out or book a free consultation.

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Ready to level up your growth?

Book a free, no-obligation strategy session and see what we’d do for your business.

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